HP has recently announced some new efforts aimed at helping students and educators, along with businesses and families. Printable resources, expanded partnerships to offer free learning resources globally, some awesome new printers, and an ink subscription program that claims it’ll save consumers money over the long run. It’s nice to see HP continuing to innovate and educate, which have long been the foundation upon which this company was built. I’m guessing this will pay off in the long run.
4 Actionable Customer Experience Statistics For 2020
Exploring 4 key data points that CX and Business executives can leverage in driving their 2020 strategies.
New Research: RPA is Essential to Fulfilling Organization-wide Strategic Business Objectives
Futurum Research, in partnership with UiPath, completed a global research study of 500+ high-level business and technology executives directly responsible for the planning, management, and use of automation technologies to better comprehend the RPA journeys organizations must undertake to successfully achieve their strategic business objectives. Here’s what we found.
Why Apple AirPod Pros Are the Best Quarantine Gear Ever
Here’s my take on why Apple AirPod Pros are the best quarantine gear ever — and the critical reasons they are worth every pricey penny.
THINK 2020: IBM Unleashes Red Hat And Partner Ecosystem To Power 5G Edge Innovation
IBM’s new OpenShift-enabled portfolio offerings ensure the company is a formidable competitor in driving CSP and enterprise adoption of edge computing resources in fast growing 5G environments, obliging rivals to counter IBM’s strengthened edge computing proposition and extensive ecosystem clout.
MATRIXX Software and AWS Roll Out Digital Transformation Assessments to Spur 5G Monetization
MATRIXX Software, expanding its collaboration with AWS, makes a compelling bid to gain early mindshare in driving the rapidly unfolding CSP, supplier, public cloud collaboration frameworks within emerging 5G environments. Here’s what I think is ahead as it relates to MATRIXX’s next moves as well as the competitive landscape and what to expect on that front.
Google’s COVID-19 Shift: Adjusting Search and Maps to Identify Telehealth Sources
Google recently announced it is adding telehealth features to its Search and Maps, making it easier for consumers to find telehealth resources and making it easier for providers to serve up these offerings. We predict this is just the start of a transition in healthcare services, and the beginning of a new normal.
Netcracker Showcases AWS Relation To Validate Cloud Benefits For CSP Clients
By stepping up industry awareness of its established public cloud relations and portfolio expertise, Netcracker bolsters its ability to fulfill more CSP adoption of cloud platforms in order to catalyze their digital transformation journeys and spur their 5G deployments, especially by 2021. The move is a solid indicator of broader collaboration between cloud providers and telco software suppliers throughout 2020 including potential M&A activity.
Google, Apple COVID-19 Contact-Tracing Partnership — A Look at the Good and the Bad
The Google, Apple COVID-19 contact-tracing partnership pits infectious disease mitigation against data privacy and security challenges. While the project has a lot going for it, its two most obvious potential flaws are data security vulnerabilities and people choosing simply to not opt-in. Here’s a look at how it will work, as well as an analysis of the pros and cons at work here.
The Changing Role of IT in the CX Era
In the CX era, the role of IT teams is changing. No longer can they sit behind firewalls and just manage cyber security. Let’s take a look at what the new role entails.