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Hansen Technologies: Powering the Next Age of Digital Experience

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Hansen’s Create-Deliver-Engage (CDE) suite is a set of software applications that aims to fulfill operator digital transformation objectives through tailored applications that are delivered through the Hansen Cloud. Futurum’s Ron Westfall assesses why Hansen’s CDE proposition provides the catalog-driven portfolio range and flexibility across the converged billing, CPQ, order management, and provisioning product domains to assure suite-wide innovation and first-tier influence in driving CSP digital transformation.

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Oracle Digital Experience for Communications Prepares CSPs to Lead Radical Transformation of Customer Experience

In Digital Transformation by Ron WestfallLeave a Comment

With the Oracle Digital Experience for Communications debut, Oracle is addressing the CSP top priority of driving and winning the CX battle across the digital ecosystem. This includes ensuring CSPs engage their customers through their preferred interaction channels, personalizing digital experiences and injecting agility into B2B2X engagements. The new solution is fully differentiated by the blending of OCI capabilities and Oracle telco software knowledge. Oracle meets CSP integration demands in hybrid cloud environments through support of TM Forum’s ODA and Open API initiatives, potentially accelerating CSP adoption and spurring CX innovation and digital ecosystem influence.