Salesforce delivered its FY Q3 earnings showing strong growth in service and sales cloud, but rising expenses and complexities with Tableau create concerns.
Apple and Salesforce Use Dreamforce 2019 To Announce Partnership
At Dreamforce 2019, Salesforce and Apple announced the launch of two new applications and a new SDK to bring Salesforce to the next level on iOS.
AI and CRM: Will Customer Management Get Easier?
If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI with their CRM platforms to improve customer management and how software companies are creating solutions to meet the needs of their customers.
Salesforce Delivers Strong Q2, But Questions Still Loom Over SaaS Giant
Salesforce has had a steady drumbeat of strong earnings performances over the past few years, but has their innovation run its course?
Salesforce Acquisition of ClickSoftware: A Sensible Acquisition
Salesforce is set to acquire field service SaaS company ClickSoftware to expand their Service Cloud capabilities and customers. Will this be a winner?
Every Digital Transformation Needs Risk Management
Digital transformation can fail which is why it’s critical that every digital transformation initiation have a risk management component. Let’s take a look at what that looks like.
Medallia Surges 70% Day 1, Is It Time to Put It On The Watch List?
Medallia shot up more than 70% on its IPO debut. The customer experience management company has launched into the market gaining a 4.5 billion dollar valuation, however, has had little press compared to big IPO’s like Slack and Zoom.
Salesforce’s Big Tableau Move More Desperate Than Strategic as Microsoft Applies Pressure
I believe the company’s growth is running out of steam, as innovation by acquisition can only take it so far. Equally as significant, for the first time since Benioff disrupted the software space, Salesforce is chasing a more formidable competitor in Microsoft, which has always done on-premise better, but now is doing cloud better as well. Definitely one to watch.
Salesforce Takes a Very Public Stand Against Guns
Salesforce continues its commitment to corporate social activism by taking a very pubic stand against guns with its latest modification to its Acceptable Use Policy. The company is not alone on this front, joined by companies including Shopify, Dick’s Sporting Goods, Walmart, Levi’s, and others.
Salesforce Acquires Tableau — Aggressive and Smart Acquisitions by Benioff Continue
Salesforce acquires Tableau in what is another aggressive and smart acquisition by Salesforce’s Benioff. The battle for cloud dominance is a serious one, and the reality is that the AI-powered, data and analytics, data visualization enterprise is here. The market for data, information, and analytics reflects that, with the market expected to hit $2 trillion by 2020. This move by Salesforce and others in the cloud space aren’t surprising. Enterprises understand that data and analytics are everything, and the more you know, the better you can perform. And cloud vendors want those customers.