In this episode of Future of Work Talk and the Futurum Tech Webcast, host Shelly Kramer is joined by Shameem Smillie, the Director of Global Contact Center Solutions at Mitel for a conversation around connection, personalized customer experiences, and what ‘meaningful connections’ mean in a digital world, what the future of work looks like in post-pandemic times — and some practical ways businesses can think about strengthening their communication skills.
The FCC’s just announced Emergency Broadband Benefit program addresses the digital divide with a $50 monthly internet subsidy aimed at assisting low-income individuals gaining temporary internet access. Futurum’s Shelly Kramer explores the program, the benefits, and the challenges ahead in this initiative to breach the digital divide in the US.
If your organization hasn’t tackled one yet, now is a perfect (read high) time to build an effective Business Continuity plan.
Recent research demonstrates the importance of focusing on employee engagement to improve workplace diversity.
Here are some ways that you, as a manager, can help make a difference for employees as they transition into a work-from-home life.
Our team has more than a little experience when comes to digital transformation, so we thought it might be helpful to put together this outline of three simple digital transformation principles that will help executives, your leadership team, and your businesses adapt to the coronavirus crisis.
Uber’s coronavirus proposal is good PR, but is it achievable? There are so many reasons to regard this announcement with a very big grain of salt, not the least of which are that it’s completely unmanageable (today, anyway) as well as a massive invasion of privacy—for both Uber drivers and riders.
There are several ways to improve efficiency in the workplace, however evaluating and revamping business processes can sometimes be overlooked. Here’s why it should be a priority.
The outlook on energy is that it’s complicated at best. Volatility is a given, but there are upsides as well. Here are my best guesses on what’s ahead.
Amazon is changing the returns game, largely without consumers even noticing. In fact, I predict the ecommerce giant is also working to change the ecommerce delivery game as well, and is already quietly going about the business of retraining customers and resetting expectations. Here’s how.