Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation. Here’s a look at the evolution of IT service management, what to look for in an ITSM solution, and why it’s critical to look beyond the technology itself. But only if you want your implementations to succeed.
RPA Growth Continues as Automation Anywhere Raises 290M Series B
Automation Anywhere continued showing the strength and interest in intelligent process automation and RPA with its latest round of series B capital.
Automation, Analytics, & the Future of Business Tech
Data analytics and the ability to automate almost anything have been two of the biggest changes to business tech. Here’s how their impact has been felt so far.
4 Growing Enterprise AI Trends: Where Are We Now And Where Are We Going?
What are the enterprise AI trends that we are seeing now and where are we headed? Let’s take a look at the status of AI in the enterprise.
H2O.ai Secures Series D Funding from NVIDIA, Wells Fargo and Others to Fuel Sales and Marketing Efforts
H2O.ai secures Series D funding led by Goldman Sachs and which includes repeat investments by NVIDIA and Wells Fargo. This highlights the hotbed of interest in all things AI, as well as the value delivered by automatic machine learning.
How to Succeed with RPA — Adjust Your Thinking
How to succeed with Robotic Process Automation (RPA) is all about adjusting your thinking. Here are thoughts on how you can do that.
Cisco Prioritizes Re-Skilling the IT Workforce in a Prime Directive
As Cisco announces a major initiative at re-skilling the IT workforce with upgrades in education programs and new certifications, the company boosts its strategic business growth objectives by taking a proactive approach to the IT workforce. The approach bolsters its overall differentiation as digital transformation rivals like Juniper, Ericsson, and Nokia have not proactively developed re-skilling initiatives or programs.
Right Way to Think About RPA — It’s Good for Everyone
There’s a right way to think about RPA. If you are looking at eliminating people or cutting costs with RPA, you’re doing it wrong.
Robotic Process Automation Gaining Traction
Robotic process automation lies on the simpler side of AI, but it plays an increasingly important role in helping companies prepare themselves for greater digital transformation.
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