Futurum’s principal analyst Shelly Kramer covers news out of ServiceNow’s Knowledge 2022 event last week on the addition of Workplace Indoor Mapping wayfinding technology to the company’s Now Platform. This wayfinding tech is designed to enable employers to address the unique challenges of hybrid work environments and improve today’s employee experience — and it’s pretty cool.
Treasure Data’s CDP for Service Platform Dedicated to Contact Centers is the Right Solution at the Right Time
Futurum’s lead analyst Shelly Kramer breaks down Treasure Data’s launch of CDP for Service, a new CDP platform designed to empower customer service teams with real-time data and insights needed to deliver personalized customer experiences with insights on why this offering is the right solution at the right time.
Talent Shortages Are Magnifying The Need For Improving Employee Experience
What do you do when you run out of talent? There’s a problem now being felt especially in the tech industry, where a lack of skilled IT workers — especially in cloud field — could cause digital transformation to stall in its tracks.
Talent Planning and Employee Experience Driving Future of Work
When it comes to recruiting and hiring, there are some definite trends popping up in the age of the “new normal.” Is your company on track to stay competitive during these unprecedented times for talent planning?
10 Stats Linking Employee Experience with Customer Experience
I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is a thing, you know—employee experience impacts customer experience, in more ways than you might realize. When companies focus on creating culture and providing a great employee experience, it affects every aspect of the business, including the customer …
Developing an Agile Business Model in Today’s Ecosystem
Change is just about the only thing we can count on in digital transformation. Disruption is coming at businesses from every direction in today’s ecosystem, and those companies who aren’t prepared to duck and weave to survive it won’t survive. Studies show that more than 40 percent of S&P 500 companies have gone by the wayside since 2000; another 50 …
Wrapping Experiences Into the Business Digital Transformation Journey
When you hear “digital transformation,” what do you think of first? Many people believe a digital transformation is all about the customer, making it easier to connect and communicate with your buyers. Of course, consumer experience is essential, but it’s not the only consideration. A digital transformation is about employee experience, too—and balancing the two is the key to success. …