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ServiceNow Knowledge 2022 Update: ServiceNow’s Workplace Indoor Mapping is Wayfinding Tech Designed to Improve the Hybrid Work Employee Experience

In Technology News by Shelly KramerLeave a Comment

Futurum’s principal analyst Shelly Kramer covers news out of ServiceNow’s Knowledge 2022 event last week on the addition of Workplace Indoor Mapping wayfinding technology to the company’s Now Platform. This wayfinding tech is designed to enable employers to address the unique challenges of hybrid work environments and improve today’s employee experience — and it’s pretty cool.

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Treasure Data’s CDP for Service Platform Dedicated to Contact Centers is the Right Solution at the Right Time

In Technology by Shelly KramerLeave a Comment

Futurum’s lead analyst Shelly Kramer breaks down Treasure Data’s launch of CDP for Service, a new CDP platform designed to empower customer service teams with real-time data and insights needed to deliver personalized customer experiences with insights on why this offering is the right solution at the right time.

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10 Stats Linking Employee Experience with Customer Experience

In HR Tech by Shelly KramerLeave a Comment

I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is a thing, you know—employee experience impacts customer experience, in more ways than you might realize. When companies focus on creating culture and providing a great employee experience, it affects every aspect of the business, including the customer …

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Developing an Agile Business Model in Today’s Ecosystem

In Business and Leadership by Daniel NewmanLeave a Comment

Change is just about the only thing we can count on in digital transformation. Disruption is coming at businesses from every direction in today’s ecosystem, and those companies who aren’t prepared to duck and weave to survive it won’t survive. Studies show that more than 40 percent of S&P 500 companies have gone by the wayside since 2000; another 50 …

Wrapping Experiences Into the Business Digital Transformation Journey

In Digital Transformation by Daniel Newman1 Comment

When you hear “digital transformation,” what do you think of first? Many people believe a digital transformation is all about the customer, making it easier to connect and communicate with your buyers. Of course, consumer experience is essential, but it’s not the only consideration. A digital transformation is about employee experience, too—and balancing the two is the key to success. …