What will the biggest tech and digital transformation trends be for 2021? In this piece we highlight 10 of the biggest trends that will impact the way we work, live and communicate in the coming year.
How Tech Is Leading A Marketing Comeback Following The Pandemic Driven Slowdown
After COVID-19 hit, many companies including Google made massive cuts to their marketing budgets, but a comeback is underway and tech companies are leading the way through investment and a focus on investing in their customers.
4 Key Customer Experience Metrics Brands Should Be Tracking
Here are 4 metrics brands should keep their eyes on in order to deliver a great customer experience to customers.
How The Human + Machine Workforce Is Being Accelerated By COVID-19
Human + Machine partnerships are becoming even more critical and seeing greater investment and adoption as COVID-19 forces companies to innovate and digitally transform businesses faster to stay profitable and meet customers where they are.
Samsung’s AppStack Launch is a Boon to SMBs Seeking to Embrace Digital Transformation
Samsung’s AppStack launch is a boon to SMBs seeking to embrace digital transformation. Solutions range from G Suite’s collaboration platform, to CRMs, time tracking, design, POS offerings, and more. AppStack is billed as a one stop, easy-to-manage, no-risk, lower cost technology solution and is an attractive offering. Now, comes the hard part — getting consumer attention and driving trial.
Informatica Acquires GreenBay Technologies, an AI and Machine Learning Startup
Informatica’s acquisition of GreenBay Technologies is intended to spur the company’s machine learning and AI capabilities.
How Leading Global Companies Are Using Sustainability As A Market Differentiator
In the last few years, the desire to see programs, services, and investments that make a difference in the environment and the world are becoming an increasingly larger part of the CX conversation–especially for large global brands.
Cisco Collaboration Unveils A Blueprint For the Hybrid Workplace
This week, with its July and August updates to Webex, Cisco SVP Javed Khan announced the company’s blueprint for hybrid workplaces as the pandemic looms.
How Automation, AI And Analytics Are Driving Martech Amidst Market Challenges
Here are some insights on how Martech is enabling enterprises to overcome market challenges.
Microsoft Inspire: Microsoft Makes New Investments to Drive Organizational Resiliency for Partners
At Microsoft’s Inspire event the company highlighted its Return to Workplace offering, with investments intended to help clients and partners build and enable resilient organizations around the world as we collectively shift to a digital first mindset. Already a significant player in the enterprise workforce, the continued strengthening of its various offerings, all designed to seamlessly work together, serve the myriad needs across the enterprise, as well as in the partner ecosystem, means that organizations don’t have to look outside the Microsoft solution set to do what it is they need to do. I would guess this makes other SaaS providers nervous, and rightfully so.