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5 Digital Transformation Trends Reshaping Customer Experience for 2019

In Digital Transformation by Daniel NewmanLeave a Comment

Some companies think digital transformation is about efficiency—saving time and money, beating competitors to market, and wooing customers with fancy apps and tech bling. They’re wrong. As I’ve said for years now, digital transformation is about one thing: improving customer experience. And many companies are finally starting to realize that customer experience management needs to be on their radar if …

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4 Ways Artificial Intelligence will Drive Digital Transformation in Agriculture

In Digital Transformation by Daniel NewmanLeave a Comment

The United Nations reports that about 1/3 of the food produced globally each year is lost or wasted, and I’d reckon that number is not too surprising. Those of us in the United States see evidence of waste each time we go out to eat or do a weekly purge of jam-packed refrigerators. Outside the waste, however, there’s a greater …

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Top 5 Digital Transformation Trends in Automotive for 2019

In Digital Transformation by Daniel NewmanLeave a Comment

Nowadays, consumers want seamless 24/7 connectivity—anything less just won’t do. That’s why this coming year, we’ll be seeing the automotive industry focusing more on connected automobiles—enhanced driver experiences—and lots of other things that have very little to do with—well—cars. Indeed, some would say the car industry is changing drastically—moving beyond automation to a new kind of digitized factory that produces …

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Top 7 Digital Transformation Trends in High Tech Industries for 2019

In Digital Transformation by Daniel NewmanLeave a Comment

So—what exactly is the difference between overall trends in digital transformation and digital transformation trends in high tech industries? Believe it or not, there is a difference—a big one. And it comes down to the solution being offered—vs. the technology being used to provide it. In other words, high tech is not the chatbot; it’s the natural language processing and …

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The Top 10 Digital Transformation Trends of 2019

In Digital Transformation by Daniel NewmanLeave a Comment

Over the past few years I have made the commitment to looking forward to the year ahead to predict some of the most significant digital transformation trends. Knowing that digital transformation is not only a technological shift, but an organizational change at the intersection of technology, business and people, such reflection must take into account countless possibilities. In this year’s …

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Technology’s Disruption of the Restaurant Industry—Are Restaurants Prepared?

In Technology by Shelly KramerLeave a Comment

I was in New York City this past week and eating most every meal out made me think about how prime the restaurant is for disruption, and also how slowly it’s moving toward adopting technology to make the dining experience a better one for customers. With digital channel sales predicted to make up some 30 percent of all restaurant transactions …