Futurum principal analyst Shelly Kramer explores Oracle Cloud Fusion’s integration of Oracle Unity customer data into its Oracle Service application in an effort to provide customer service agents with a unified view of their customers and enable better customer experiences.
Sevis Systems’ Trusted Caller ID Solution Aims to Restore Enterprise Control Over Broken Mobile Caller ID Experiences
Sevis Systems’ Trusted Caller ID solution aims to restore enterprise control over broken mobile caller ID experiences. Futurum’s Olivier Blanchard walks through Sevis’ Systems new offering and its value proposition of helping enterprises not only achieve significant operating cost savings within their contact centers, but also potentially deliver better customer experiences.
How 2020 Is Shaping Customer Engagement Now And In The Future
Twilio just released its State of Customer Engagement Report for 2021. Here are the trends that CMOs need to pay attention to.
4 Key Customer Experience Metrics Brands Should Be Tracking
Here are 4 metrics brands should keep their eyes on in order to deliver a great customer experience to customers.
4 Actionable Customer Experience Statistics For 2020
Exploring 4 key data points that CX and Business executives can leverage in driving their 2020 strategies.
3 Key Considerations For Managing Customer Experience During COVID-19
There is a delicate balance between focusing on the current challenges of COVID-19 and the important marketing that companies will need to do to sustain as the pandemic is abated. Let’s explore key considerations for getting back to business.
The Changing Role of IT in the CX Era
In the CX era, the role of IT teams is changing. No longer can they sit behind firewalls and just manage cyber security. Let’s take a look at what the new role entails.
The Future of Customer Experience—Why Pandora’s Interactive Voice Ad Launch is a Big Deal
The future of customer experience is (or should be) on every brand’s mind, as connecting with and forming meaningful relationships with consumers has never been more important, or more difficult. That’s why the news around Pandora’s interactive voice ad launch is a big deal. While we are at the nascent stages of interactive voice technology, the possibilities are incredibly exciting and can provide a whole new dimension to the brand-customer relationship, with big benefits to both.
Facial Recognition Software: Where Are We Now?
Where are we at with facial recognition software and where is it going? What are the privacy implications and how should marketers and brands be considering putting the technology to good use?
RPA In The Real World: Driving Marketing, Analytics, Productivity and Security
Robotic Process Automation is poised to take off. Let’s look at how businesses use RPA to move forward.
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