Futurum’s Daniel Newman and Michael Diamond cover Salesforce’s Q2 2023 earnings results and how the cloud-based CRM category remains a strategic priority for organizations that view customer centricity and organizational connectedness as integral to business success.
Twilio Revenue Hits $943M in Q2 2022, Up 41% From 2021
Futurum analysts Daniel Newman and Todd R. Weiss provide their insights as Twilio revenue hits $943M in Q2 2022, up 41% from 2021, as the company seeks to bolster its position in a crowded marketplace.
Oracle Fusion Cloud’s Customer Data Integration Provides Unified View to Service Agents
Futurum principal analyst Shelly Kramer explores Oracle Cloud Fusion’s integration of Oracle Unity customer data into its Oracle Service application in an effort to provide customer service agents with a unified view of their customers and enable better customer experiences.
Zoho Launches Zoho Marketing Plus, a Unified Marketing Platform Designed to Increase Effectiveness of Marketing Strategies
Futurum principal analyst Shelly Kramer covers the launch of Zoho Marketing Plus, Zoho’s unified marketing platform designed to help marketing teams more effectively collaborate, manage campaigns and campaign analysis, offer improved customer experiences and, perhaps most importantly, help CMOs drive business growth.
Google Cloud’s Retail Search Tool Geared Toward Helping Eliminate Cart Abandonment
Futurum’s principal analyst Shelly Kramer explores Google Cloud’s announcement of the launch of its new Retail Search, a tool designed to help ecommerce retailers address and mitigate cart abandonment and level up on the customer experience front. In combination with Google Cloud’s other retail tools, this is a smart move for Google Cloud as it continues to try and gain traction in the cloud wars.
Five9 Becomes Official Customer Contact Center Software Partner of European Tour Group
Futurum principal analyst Shelly Kramer explores the news that Five9 has become the official customer contact center software partner for golf’s European Tour group. The partnership is all about leveraging technology to drive innovation as well as making a better experience for all, improving communication and logistics for fans, players, and sponsors. This bodes well in myriad ways, both for the European Tour group as well as for the opportunities this might present for Five9 in the future.
Treasure Data Releases a Customer Journey Orchestration Solution
Futurum’s principal analyst Daniel Newman covers Treasure Data’s launch of the Treasure Data Journey Orchestration tool offering insights into how this will help marketers make the most of their customer data.
Amazon Announced the Opening of Amazon Style, its First Physical Retail Store
Futurum principal analyst Shelly Kramer teams up with junior analyst Lauren Kirkpatrick explore Amazon’s latest announcement: Amazon Style. Together they breakdown what consumers can expect from Amazon Style and how this new foray into physical fashion will change the retail industry.
Gupshup Acquires AI-powered Voice Leader Knowlarity
Futurum’s Shelly Kramer explores Gupshup’s acquisition of Knowlarity, offering insights into what this means for conversational AI and voice-powered AI assistants in customer service.
Five9’s Virtual Voiceover Brings Self-Service Experience to Life with Synthetic Voices
Futurum lead analyst Shelly Kramer covers Five9’s launch of its Virtual Voiceover offering, a new capability that will bring self-service experiences to life with synthetic voices, and provides insight on how this kind of technology will quite likely revolutionize the contact center.