The News: Salesforce recently reported its Fiscal Q2 2023 earnings with the quarter ending on July 31, 2022. Revenues reached $7.2 billion, up 22 percent on a year-over-year basis and 26 percent in constant currency. The company also announced for the first time a $10 billion stock repurchase program. Read the full earnings Press Release from Salesforce.
Salesforce Q2 2023 Revenues up 22% YoY
Analyst Take: Salesforce had another great quarter that was ahead of its guidance of 7.69 billion to $7.70 billion. This indicates that despite major headwinds all companies are facing today, cloud-based customer relationship management has continued to be the centerpiece for customer centricity strategies and should remain a focal point for organizational transformation in the future.
Here are the Salesforce Q2 2023 results by the numbers:
- Q2 2023 revenue of $7.72 billion, up 22 percent year-over-year and 26% in constant currency
- Subscription and Support revenues were $7.14, up 21 percent year-over-year
- Professional services and other revenues were $0.58 billion, up 35 percent year-over-year
- Non-GAAP operating margins were 19.9 percent, down 50 basis points
- Non-GAAP earnings per share of $1.19
- Remaining performance obligation was $41.6 billion, up 15 percent year-over-year
- Current remaining performance obligation ended was $21.5 billion, up 15 percent year-over-year
- Announced its first ever $10 billion stock repurchase program
For its Fiscal Q3 2023 guidance, the company is now projecting its revenues to be in the range of $7.82 billion to $7.83. That is below consensus estimates and attributed to factors such anemic GDP growth across myriad regions, inflationary pressures, and conflicts in Eastern Europe and the Asia-Pacific region. In essence, like other downward economic cycles, the sales cycle is also elongating as management teams put more hurdles in place scrutinizing every deal while they attempt to measure how long the downturn will last.
Despite the downward guidance as deal cycles elongate, SFA/CRM will remain a critical component for operations, which bodes well for Salesforce. To be sure, during a downturn, organizations tend to become more hyper-focused on their cash conversion cycle isolating business units and customer segments that generate cash faster on the balance sheet to fund operations or keeping the lights on. In essence, during a downward cycle, management is even more critical that sales teams leverage SFA/CRM to gather more intelligence on their customers to stay closer to the customer and pressure test which deals in the pipeline have a greater propensity to convert so that adjustments can be made. On the customer service front, customer service representatives are also leveraging CRM to ensure customers are not defaulting on payments, coupled with handling other issues for the organization, and the platform remains an integral part of business operations.
At a regional level, the Americas, which represents the bulk of Salesforce revenues, increased 22 percent year-over-year and 22 percent in constant currency. The European region grew 23 percent year-over-year and 35 percent in constant currency. Asia-Pacific grew 17 percent year-over-year and 31 percent in local currency.
From a segment perspective, Sales grew 15 percent year-over-year, Service grew 14 percent year-over-year, Platform grew 53 percent year-over-year, Marketing and Commerce grew 17 percent year-over-year, Data grew 12 percent year-over-year and 13 percent year-over-year at constant currency.
A notable area of growth was the company’s platform segment, which exhibited exceptional growth during the period, obviously benefitting from the company’s $27.7 billion acquisition of collaboration platform Slack.
Aside from basic collaboration, a key catalyst for the category is many organizations continue to struggle with finding subject matter experts (e.g., intellectual capital) within the company on key subjects which is used for strategies, sharing best practices and much more. As much as organizations are leveraging data and analytics to become more data centric, Slack also helps with the contextual piece and unifying it with analytics which many organizations struggle with today. Of course, we are eager to see Slack achieve deeper integration with the Salesforce Platform—a significant opportunity for Salesforce to compete directly with Microsoft Teams and realize the Digital Headquarters platform portrayed by Marc Benioff.
Wrapping it up, Salesforce had an excellent quarter and it’s not surprising that it had to recast guidance as market forces such as the Russia and Ukraine War, inflationary pressures, and tempered economic growth are elongating sales cycles. The humble guidance did spook investors, but we see that more as a temporary setback than a long term concern. It’s a good moment for resetting expectations, and Salesforce has historically been good at understanding expectation setting and delivering consistently outsized results. Prospects for company growth are excellent since it operates in critical categories that drive customer centricity, organizational connectedness and more, which are essential in a more connected and data centric world.
Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of Futurum Research as a whole.
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Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise. From Big Data to IoT to Cloud Computing, Newman makes the connections between business, people and tech that are required for companies to benefit most from their technology projects, which leads to his ideas regularly being cited in CIO.Com, CIO Review and hundreds of other sites across the world. A 5x Best Selling Author including his most recent “Building Dragons: Digital Transformation in the Experience Economy,” Daniel is also a Forbes, Entrepreneur and Huffington Post Contributor. MBA and Graduate Adjunct Professor, Daniel Newman is a Chicago Native and his speaking takes him around the world each year as he shares his vision of the role technology will play in our future.
Michael Diamond is an industry analyst and foresight professional with 25 years of experience in the IT channel and market research industry. He is a route-to-market expert covering desktop and mobile devices, collaboration, contact center, ProAV, data center infrastructure, and cybersecurity. Prior to joining Futurum Research, Michael worked for The NPD Group as the sole industry analyst covering indirect channels, cybersecurity, SMB and vertical market trends, data center infrastructure (e.g., enterprise storage, servers, networking), ProAV and PCs. He has been quoted by media outlets such as Bloomberg, Kiplinger, TWICE, OPI (Office Products International), Apple World today, Dark Reading, Enterprise Storage Forum, Credit-Suisse, Footwear News, CRN (Computer Reseller News), Channel Futures and Into Tomorrow. Michael has presented at myriad events including The Channel Company’s Xchange, The Global Technology Distribution Council’s summit, SMB TechFest and more.