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Five9 Becomes Official Customer Contact Center Software Partner of European Tour Group

In AI, Collaboration by Shelly KramerLeave a Comment

Futurum principal analyst Shelly Kramer explores the news that Five9 has become the official customer contact center software partner for golf’s European Tour group. The partnership is all about leveraging technology to drive innovation as well as making a better experience for all, improving communication and logistics for fans, players, and sponsors. This bodes well in myriad ways, both for the European Tour group as well as for the opportunities this might present for Five9 in the future.

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C3 AI Snowflake Partnership Aimed at Delivering Next Gen Enterprise AI Apps at Scale — and Expanding Market Presence

In AI by Shelly KramerLeave a Comment

The C3 AI Snowflake partnership is another example of founder and CEO Tom Siebold doing exactly what he said he would do: expand his company’s market presence by way of partnerships. Futurum analyst Shelly Kramer breaks down the details of the C3 AI Snowflake partnership, why it’s a huge win for Snowflake customers, and why smart, strategic partnerships are the path forward.

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U.S. Government Launches National Artificial Intelligence Research Resource Task Force

In AI by Olivier BlanchardLeave a Comment

The U.S. Government’s launch of the National Artificial Intelligence Research Resource Task Force is an effort to help improve U.S. competitiveness in the AI research race, which many have referred to as the next iteration of an “arms race” or “space race” between superpowers. Here’s a look by Futurum’s Olivier Blanchard on why that’s better late than never, but sooner would’ve been better.

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C3 AI Gains Momentum and Increases Competitiveness with Model-Driven Approach to AI

In AI by Daniel NewmanLeave a Comment

Futurum’s Daniel Newman and Fred McClimans take a look at the success of C3 AI and explore why the firm is a strong competitor in both the government/defense and commercial sectors. The company’s unique and differentiated approach to the challenge of managing and gaining insights from massive amounts of enterprise data is the difference between a data-first and an AI-first approach (and a key differentiator between C3 AI and Palantir).

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Microsoft to Buy Nuance, a Voice Recognition AI Leader for $19.7 Billion

In Technology News by Shelly KramerLeave a Comment

Microsoft will acquire Boston-based Nuance Communications for $19.7 billion. Futurum’s Shelly Kramer explores why Nuance’s technology is a perfect fit for Microsoft’s already impressive natural language processing AI capabilities and moreover, how this move will augment the company’s focus on continuing to build its enterprise cloud business at a rapid-fire pace, in healthcare and beyond.