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Fast Food Robotics Pilot Project Helps Jack in the Box Burger Chain Fill Challenging Staffing Shortages in Tight Labor Market Using Robotic Fryers and Drink Machines

In AI, Future of Work by Todd R. WeissLeave a Comment

Futurum analyst Todd R. Weiss analyzes how burger chain Jack in the Box is conducting a fast food robotics pilot project to try to fill challenging staffing shortages in a tight labor market through the use of robotic fryers and drink machines to better serve hungry customers.

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Five9 Becomes Official Customer Contact Center Software Partner of European Tour Group

In AI, Collaboration by Shelly KramerLeave a Comment

Futurum principal analyst Shelly Kramer explores the news that Five9 has become the official customer contact center software partner for golf’s European Tour group. The partnership is all about leveraging technology to drive innovation as well as making a better experience for all, improving communication and logistics for fans, players, and sponsors. This bodes well in myriad ways, both for the European Tour group as well as for the opportunities this might present for Five9 in the future.

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Mitel Announces Subscription-Based Models for All Flagship Platforms

In AI by Shelly KramerLeave a Comment

Futurum’s principal analyst Shelly Kramer explores Mitel’s move to subscription-based models for its flagship platforms. She explores the implications of the move for both customers and for Mitel’s bottom line and how this first of what will likely be many offerings fits perfectly into Mitel’s strategy of meeting customers where they are, serving their present needs, and helping to futureproof their organizations moving forward.