We’re proudly sponsored by SAP. On the Friday before Labor Day weekend, Brian and I were happy to have Shawn Elledge join us on Blab to discuss the role of tech in the new customer journey. As the CEO of Integrated Marketing Summit we knew Shawn would have a lot to contribute to this topic, and he didn’t fail to …
The Biggest Challenge for MSPs…What the Heck is an MSP?
The term managed service providers—or MSPs—has been around for nearly a decade, but what it really means is one of the biggest conundrums in the IT industry. We all know an MSP is a company that manages and maintains the day to day operations of the network and/or IT functionality on behalf of its clients, outside their premises. But, that …
The Snowball Effect of Implementing “Cheap IT”
I’ll be honest. I don’t like the ring of it when people utter the words “cheap” and “IT” in the same breath. But wait, this post isn’t about my personal preferences, right? Actually, it is! I’m going to talk about why “cheap” and “IT” are not best buddies from a business standpoint, and why it is dangerous for any company …
Discussing The Future of Customer Experience at #3DExciteLive
Chris Hillyer Chris Hillyer of Deckers Brands (Best known for Ugg) did a presentation at 3DExciteLive about innovation in the 3D space so I asked him to share a bit with the community about how 3D is impacting customer experience. Chris said that Ugg’s systems have been antiquated in the past. They built products, shipped them off, and put them in …
Collaboration and Communication Drive Mobile Workers and Global Business
For most companies, business is no longer restricted to a single time zone. In fact, it is common for even small companies to have some type of global footprint, be it a global support team for technological issues or an overseas manufacturing plant. Even when a company’s operations aren’t global, it’s extremely common that they have clients around the world. …
Workplace Gamification: The Service Companies Need from Their MSP
All work and no play makes Jack a dull boy. Well, not anymore. Gamification is the hot new trend many organizations are using to increase the level of employee engagement in the workplace. For the uninitiated, gamification means introducing game-thinking in non-game environments. In the case of workplace gamification, common elements—like competition, rewards, and storytelling—are “borrowed” from traditional games and …
Defining the NEW Customer Journey #Cloudtalk Sponsored by @SAP
Hosts Brian Fanzo & Daniel Newman discuss a wide range of topics ranging around the future of work, cloud computing and technologies impact on today’s digital business. The month of September is being dedicated to “Customer Experience & the Customer Journey” (See today’s questions below). Follow hashtag #CloudTalk on twitter to join the conversation! #Cloudtalk Tweets This event is sponsored …
#SMACTalk Episode # 36 – The Value of Live Streaming for B2B
We’re proudly sponsored by SAP. For the third Friday in a row I joined Brian on Blab to talk some SMAC for the podcast and the community. I don’t do a lot of live streaming individually but I’ve been taking part in a lot of collaborative sessions on blab lately and was happy to fill a square again. I’ve seen …
Why Everyone Is Thirsty for Your Data
As technology grows by leaps and bounds, we have to ask ourselves, “Are we headed into a future where security and privacy will be lost forever?” Why? Well, very recently, analysts put out a warning to consumers to be careful what they talk about in front of the new Samsung Smart TV. Apparently, this device can “listen” to your conversations …
The Booming Digital Signage Industry
This post is sponsored by Samsung Business. All thoughts and opinions are my own. In this fast-paced tech world, there are so many different images competing for customer’s attention that it’s often hard to know what might work best for you and your business. One thing to put at the top of your list, however, is digital signage, which is rapidly …