Defining the NEW Customer Journey #Cloudtalk Sponsored by @SAP

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Hosts Brian Fanzo & Daniel Newman discuss a wide range of topics ranging around the future of work, cloud computing and technologies impact on today’s digital business. The month of September is being dedicated to “Customer Experience & the Customer Journey” (See today’s questions below). Follow hashtag #CloudTalk on twitter to join the conversation!

This event is sponsored by SAP & PivotPoint.IO.  Download SAP’s Blueprint for Digital Marketing Success Toolkit – Download the InfoBriefs now. Subscribe to the LIVE event here: https://blab.im/brian-fanzo-new-customer-journey-cloudtalk-sponsored-by-sap QUESTIONS: Q1. What about the customer journey has changed the most over the last 5 years? #Cloudtalk Q2. Most companies focus on the customer journey pre-sale, What other factors must be considered? #Cloudtalk Q3. What can we learn from our kids, that will allow us to understand today’s customers better? #Cloudtalk Q4. What impact does technology have on the loyalty programs & referral marketing of the future? #Cloudtalk Q5. How has SaaS impacted the customer support strategies for brands? #Cloudtalk Q6. What new technology or disruptions should brands be looking at to improve the customer experience? #Cloudtalk Miss last weeks show you can watch the entire episode here:

Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise. From Big Data to IoT to Cloud Computing, Newman makes the connections between business, people and tech that are required for companies to benefit most from their technology projects, which leads to his ideas regularly being cited in CIO.Com, CIO Review and hundreds of other sites across the world. A 5x Best Selling Author including his most recent “Building Dragons: Digital Transformation in the Experience Economy,” Daniel is also a Forbes, Entrepreneur and Huffington Post Contributor. MBA and Graduate Adjunct Professor, Daniel Newman is a Chicago Native and his speaking takes him around the world each year as he shares his vision of the role technology will play in our future.