If there’s one thing we can all agree on in the age of digital transformation, it’s this: there is so much data available about our customers.
5 Steps To Audit Your Digital Transformation Efforts
Performing a digital transformation audit as an annual task—at minimum—would be a worthwhile investment in your organization. Here are 5 steps to reviewing your digital transformation efforts to stay ahead of disruption and drive important change in your company.
SAP Q3 Earnings Show Positives Amidst CEO Change
SAP announced its Q3 Earnings this past week with some overall strong numbers coming up amidst the company turning over the reigns to a new CEO.
Zoho Catalyst Platform Empowers Users, But Will It Grow Zoho?
Zoho has launched the new catalyst platform which is designed to enable rapid application deployment for Zoho users. Will it spur growth for Zoho? Time will tell.
Voice Technology and CRM: A New Partnership?
Voice technology is about to become a big component to powering CRM with companies like Salesforce and Microsoft betting on the impact of voice technology, AI and chatbots for CRM.
Salesforce Delivers Strong Q2, But Questions Still Loom Over SaaS Giant
Salesforce has had a steady drumbeat of strong earnings performances over the past few years, but has their innovation run its course?
Why Marc Benioff’s AI Bet Will Power Salesforce’s Next Wave of Growth
In September 2016, Salesforce.com unveiled its artificial-intelligence solution — dubbed Einstein — as the ultimate companion to helping businesses manage their relationships with customers. With the exponential growth of data and Salesforce’s desire to become more predictive and prescriptive along every step of the customer journey, CEO Marc Benioff saw the integration of AI as a natural next step in …
SMACtalk Episode 75: Exploring the Future of Artificial Intelligence with Dr. Rob F. Walker
In this week’s episode of SMACtalk, hosts Brian Fanzo and Daniel Newman had the opportunity to speak with PegaSystems VP, Rob Walker, an experienced executive in the machine learning and artificial intelligence (AI) that also happens to hold a PHD in the space. While the show has covered the gambit of technology topics, this was one of the very first SMACtalk episodes that focused on the future …
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