Amazon’s AWS MetroPlus chatbot program, developed free of charge by Amazon with project management help from Bain & Co., delivered a significant assist to a NYC-based non-profit insurer that continues to pay dividends now and into the future. Here’s the backstory there, and a look at how simple solutions like the one developed here often can have far-reaching benefits.
Does Your Company Need That Chatbot?
Chatbots are a hot subject and companies are jumping on board to make the investment, but does your company really need one?
Top 4 Digital Transformation Trends in Retail for 2019
Perhaps no other industry is as impacted by customer demand as retail. Today’s customers want immediate, easy, 24/7 shopping experiences—and they want it yesterday. Last year, we made some projections about what we’d see in retail in 2018. Some of those panned out big time (mobile shopping, e-Commerce, data collection) while others lagged behind (VR headsets still haven’t quite caught …
Chatbots Find Their Footing in the Enterprise
Chatbots aren’t always consumer facing. Here are a few ways they can be used to transform the enterprise.
Practical Uses of Artificial Intelligence for Midmarket Marketers
AI is being embraced in the enterprise. But skepticism and confusion are holding back the midmarket. Here are some practical uses for AI in small firms today.
17 Tech Trends to Watch for in 2017
Of all the “What to watch” lists gumming up your social media feeds, “Which tech trends are on the horizon” should be the one you pause long enough to read. It’s important to recognize what technology is increasingly in popularity so you can allocate the time and funds to make these trends pay off for your business. Here are my …