The News: ServiceNow released three new solutions for their Now Platform that are designed to help enterprises accelerate the pace of digital transformation. Announced at Knowledge 2022, the new offerings aim to address some of today’s biggest workplace challenges. Read the Press Release from ServiceNow here.
New Solutions from ServiceNow Help Enterprises Advance Digital Transformation
Analyst Take: Leading digital workflow company ServiceNow announced three new innovations for its Now Platform as part of Knowledge 2022, the company’s annual networking, discussion, and demo event. Aimed at accelerating the pace of digital transformation to address some of today’s biggest workplace challenges, ServiceNow’s new process and productivity solutions are designed work across organizations and within the public sector to drive innovation at scale for enterprise customers, which is exactly what these customers need.
Citing challenges faced by business and technology leaders including low-code governance and automation, ServiceNow promotes its new offerings as providing the ability to create better digital workplace experiences. With the increase in business applications, development teams, citizen developers, and operations teams require innovative solutions that put new efficiency and governance guardrails in place. ServiceNow’s three new innovations promise to meet those needs for the private and public sectors.
ServiceNow Solutions Address Private and Public Sector Challenges
The first of the three solutions for ServiceNow’s Now Platform (available in June), is its Service Operations Workspace, which provides service desk agents and operations teams a unified place to collaborate and solve issues faster. This kind of functionality is rapidly becoming fairly standard across all platforms, so I’m very glad to see this addition. The second, which might be my favorite, is the App Engine Management Center, a turnkey low-code governance solution that will enable co-innovation between business and IT teams by enabling admins to set guardrails, apply standards, and perform compliance checks in a single platform. This will make a lot of people happy – and more productive. Finally, ServiceNow’s Public Sector Digital Services solution offers public sector data models and workflows to government offices looking to provide better, faster, more convenient service to constituents. App Engine Management Center and Public Sector Digital Services are both currently available to customers on the ServiceNow Store.
Overall, this is great to see. ServiceNow is taking an important step forward for its customers as they enact digital transformation efforts, especially through addressing the need for low-code development governance parameters. These new innovations appear to be the right solutions at the right time and reinforce ServiceNow’s reputation as a digital workflow provider on the leading edge. They also highlight that the trend toward unified platforms that enable effective collaboration to accelerate processes continues to pay off for enterprises and their service providers.
Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of Futurum Research as a whole.
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Shelly Kramer is a Principal Analyst and Founding Partner at Futurum Research. A serial entrepreneur with a technology centric focus, she has worked alongside some of the world’s largest brands to embrace disruption and spur innovation, understand and address the realities of the connected customer, and help navigate the process of digital transformation. She brings 20 years' experience as a brand strategist to her work at Futurum, and has deep experience helping global companies with marketing challenges, GTM strategies, messaging development, and driving strategy and digital transformation for B2B brands across multiple verticals. Shelly's coverage areas include Collaboration/CX/SaaS, platforms, ESG, and Cybersecurity, as well as topics and trends related to the Future of Work, the transformation of the workplace and how people and technology are driving that transformation. A transplanted New Yorker, she has learned to love life in the Midwest, and has firsthand experience that some of the most innovative minds and most successful companies in the world also happen to live in “flyover country.”