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Five9 Becomes Official Customer Contact Center Software Partner of European Tour Group

In AI, Collaboration by Shelly KramerLeave a Comment

Futurum principal analyst Shelly Kramer explores the news that Five9 has become the official customer contact center software partner for golf’s European Tour group. The partnership is all about leveraging technology to drive innovation as well as making a better experience for all, improving communication and logistics for fans, players, and sponsors. This bodes well in myriad ways, both for the European Tour group as well as for the opportunities this might present for Five9 in the future.

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Shure Announces Intellimix® Room for Microsoft Teams Rooms Expanded Certification

In Collaboration by Shelly KramerLeave a Comment

Futurum’s Shelly Kramer explores Shure’s expanded certification for its Intellimix Room for Microsoft Teams Rooms. The applicable use cases for the Intellimix Room are in instances where the Shure Microflex® Ecosystem is leveraged jointly with video conferencing products from Lenovo, Poly, Logitech, and Crestron. Kramer offers insight on the role that user experience is placing in selection of video conferencing and collaboration solutions and key themes coming out of Enterprise Connect 2022.

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MWC 2022: Qualcomm and the Metaverse

In Collaboration, Technology News by Michael DiamondLeave a Comment

Futurum analyst Michael Diamond covers Qualcomm CEO Cristiano Amon’s announcement in his MWC 2022 keynote of a partnership with ByteDance, TikTok’s parent company, coupled with insight on his vision on how the firm’s Snapdragon chips and Spaces XR Developer Platform will play a key role the global Metaverse market in the future.

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MWC 2022: Dell Intros New Open Telco Solutions and Works with Marvell to Spur Open RAN

In Collaboration, Technology News by Ron WestfallLeave a Comment

Dell Technologies introduces new telco solutions and services, including Dell Telecom Multi-Cloud Foundation and Dell Open RAN Accelerator, to strengthen the open telecom ecosystem cause and CSP transitions toward open, cloud-native networks. Futurum’s Ron Westfall examines why Dell’s new solutions and services can boost CSP confidence in using distributed server capabilities across multi-cloud architectures, including especially working with Marvell to deliver open, virtualized 5G RAN architectures that are key to accelerating broader open 5G networking.