This post is sponsored by Microsoft Office, but all views and opinions are my own. No matter how much technology is likely to grow and change in the next few years, there is one thing that will surely stick around: the importance of user experience (UX). I talk a lot about UX and customer experience (CX) as drivers of the digital …
Is It Time to Update Your Legacy Systems?
Because today’s consumers are more demanding and have higher expectations than ever before, businesses of all sizes must deliver a high-quality, seamless customer experience if they hope to stay competitive. It can be a cumbersome task, though, especially because of the way technology is constantly (and sometimes immediately) changing. That’s why it’s so important for companies to tend to their …
Capitalizing on Real-Time Data Streaming
In the business world, there’s nothing more frustrating than putting all your efforts—and resources—into implementing a data-backed decision, only to find that in the time it took to analyze the data, a new trend had already emerged. In the fast-paced world of digital transformation, that’s an increasingly common phenomenon—which is why real-time data streaming is such an important development. How …
Tech and Business Review: July 29, 2017
Artificial intelligence is having a big impact on retail stores, VR is disrupting the real estate industry, smart glasses are replacing desktop computers, and the possibility of Foxconn building factories in the US are some of the interesting news we have for you this week. Let’s take a look at the tech and business news we found of interest this …
The IoT, Qualcomm, and the path to a smarter, more connected world – Part 3
In Part 1 of our series, we talked about how the IoT is already creating a fundamental shift in how consumers will soon think about their relationship with technology, and how Qualcomm is helping drive that future. In Part 2, we explored the four fundamental pillars of the platform thinking business model that has made technology-centric companies the new kings …
Communication Changes in the Digital Transformation
Usually, when we think of digital transformation, we think of the cool technologies—artificial intelligence, big data, machine learning—that help our businesses run faster and smoother. But those technologies do more than enhance our productivity. They also change how we communicate—with our fellow employees and with our customers. It would be easy to chalk all the communications changes up to “mobility”—the …
Choosing a Colocation Facility: Know Your ABCs
You may be considering a change in IT operations to move from in-house to a colocation facility—a solution that allows you to move your servers and network to a purpose-built, offsite location for housing and ongoing improvement. This is often the case when the benefit of moving your servers outweighs the advantages of running when onsite. Cost savings, resiliency, and efficiency are …
How Smart Is Your Workplace?
Smart buildings are rapidly becoming the norm. From resource management to tracking, technology is improving how buildings are run and maintained in a myriad of ways. Businesses are now taking the same technology principles used to power smart buildings and bringing them into the workplace. That’s exciting, because “smart offices” open a new realm of possibilities for companies of all …
Taking Machine Learning to the Next Level
Machine learning has already changed the way we work and process information in the modern business environment. It’s helped us become more efficient—make smarter decisions—and target customers better than ever before. But there’s a whole new type of learning—reinforcement learning—that is going to do a lot more. Unlike machine learning, which uses data analysis to allow computers to learn without …
Real-Time Feedback and Gamification Drive CX in the Call Center
I have a friend who worked in a call center for quite a while early in her career. Call centers are not for the faint of heart, I assure you. Center employees bear the brunt of the stress, anger, and frustration of customers but rarely have the authority to do much about it. Wait too long to give positive feedback to a …