ServiceNow acquired DotWalk, a company that automates testing and upgrades for the Now Platform with the aim of making it easier for customers to stay on top of technology maintenance. Futurum’s lead analyst Daniel Newman breaks down this announcement and what it means for the future of ServiceNow.
ServiceNow Industry Analyst Event: Rome Release Readies Now Platform to Power Hybrid Work Transformation
At its Industry Analyst event, ServiceNow emphasized how the recent Now Platform Rome release provides the vast array of innovations needed to enable organizations to meet the workforce and workflow challenges of the hybrid work era. Futurum’s Ron Westfall examines why the ServiceNow Now Platform is ready to power evolving business models, improve employee satisfaction, advance organization-wide automation, and scale application development, providing key differentiation for ServiceNow against formidable rivals.
ServiceNow Intellibot Acquisition Another Step Forward in the RPA Arena — and an Exciting One
The ServiceNow Intellibot acquisition is another step forward in the RPA arena. Futurum’s Shelly Kramer takes a look at an acquisition that makes the already impressive digital workflow platform even more well-positioned for success — for customers all over the world, including the fast-growing Indian market, which is a strategic move for ServiceNow.
Cisco and ServiceNow Integrate for Workplace Contact Tracing — An Opportunity and a Challenge
Cisco and ServiceNow collaborate by integrating Cisco’s indoor location services platform, DNA Spaces, with ServiceNow’s contact tracing and workplace safety application. The vendors’ goal is to improve contact tracing during the COVID-19 pandemic. There are no doubt some challenges ahead, but this integration also presents some customer acquisition opportunities for both companies that make this partnership interesting.
Benefits of Automating Your Service Desk
Your IT dept can be easily overloaded by requests. Let’s take a look at a few benefits of automating your service desk.
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