The customer needs to come first in order for the digital transformation to work. See how blockchain technology is aiding this change.
Top Digital Transformation Trends in Insurance
Digital transformation is revolutionizing every industry. Here are the top digital transformation trends for the insurance industry.
Customer Experience-Driven Digital Transformation
If you’re going to be successful at digital transformation you need to be digitally intelligent. Download the latest whitepaper from SAS to find out how.
Digital Spillover: How Digital Transformation Affects the Digital Economy
Huawei & Oxford Economics compiled this information into what is now called the Digital Spillover. Learn how digital transformation affects digital economy.
Will All Machines Eventually Have a Digital Twin?
Companies like GE are pushing for digital twins of all their machines. Here’s everything you need to know about digital twins.
Improving the Customer Journey with IoT
I was recently honored to be one of the thought leaders interviewed for SAP’s “Focusing Forward with IOT” report. Along with the other technology leaders included in the study, I believe the Internet of Things (IoT) holds huge potential for society, especially when it comes to customer experience (CX). The fact that the IoT can help businesses gain so much …
What is Digital Transformation?
That’s the $1.13 trillion dollar question. I say that, because Forrester predicts the B2B e-commerce market will be $1.13 trillion by 2020 (Source: The Case for Omnichannel B2B, Andy Hoar, October 2016). Wikipedia defines the answer as “the change associated with the application of digital technology in all aspects of human society.” That answer — and many others — will often leave business …
Digital Transformation and the Everyday Employee Experience
This post is sponsored by Microsoft Office, but all views and opinions are my own. No matter how much technology is likely to grow and change in the next few years, there is one thing that will surely stick around: the importance of user experience (UX). I talk a lot about UX and customer experience (CX) as drivers of the digital …
Going Paperless: How Digitizing Workflows is Improving Efficiency
Remember how pay day used to be? Someone would walk around the office handing out checks, and we’d spend our lunch hour standing in line at the bank to make sure they got deposited. Fast forward a decade or two, and we’re not only celebrating the wonders of direct deposit. We are marveling at the ability to deposit checks right …
Make Shadow IT a Part of Your Digital Transformation Strategy
Shadow IT defines any technical concerns that fall outside the realm of your organization’s standard technologies, such as software and devices. It is often implemented without company approval or subsequent control—but that doesn’t mean you should look the other way. Despite the concerns we’ve seen countless times over the past few years, shadow IT is becoming a bigger part of …