Medallia shot up more than 70% on its IPO debut. The customer experience management company has launched into the market gaining a 4.5 billion dollar valuation, however, has had little press compared to big IPO’s like Slack and Zoom.
5 Digital Transformation Trends Reshaping Customer Experience for 2019
Some companies think digital transformation is about efficiency—saving time and money, beating competitors to market, and wooing customers with fancy apps and tech bling. They’re wrong. As I’ve said for years now, digital transformation is about one thing: improving customer experience. And many companies are finally starting to realize that customer experience management needs to be on their radar if …
3 Keys to Driving Customer Experience into Your Digital Transformation
In the past month, we discussed the pillars of the digital transformation—shifting our focus from technology to the behaviors that drive the digital transformation. I believe that the complete transformation is only possible if the right kind of organization is built, an organization that believes in the possible. To build these organizations, every organization needs to fully understand the meaning …
Microsoft Partners With LaLiga to Reimagine the Fan Experience
I don’t gush often, but I have to confess, I am an all-out soccer junkie. Now, other than the fact that I have modestly insulted the world’s most popular sport by referring to it in “American,” let’s just say when I hear digital transformation and Soccer in the same sentence, my ears perk up. This passion that I have for …
Simplify Customer Data Acquisition, Improve Customer Experience!
The customer experience (CX) is increasingly driving business success worldwide. With customers able to share their experiences online in real time, companies in every sector—from retail to healthcare—are realizing CX has the ability to make or break a reputation, and to do it even faster than ever before. Not buying it? Consider this: Research from Forrester shows that in 2016, …
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