The News: Throughout the global pandemic, there has been a significant cadence of posts suggesting Amazon’s market dominance in key spaces where it competes. However, according to a new report from GlobalData, it appears that retail is a large and unconcentrated market. For comparison, in the U.S., the top five biggest companies in banking represent 39.1% of deposits; the top five airlines represent 71.7% of industry revenue; and the top five mobile providers represent 95.6% of industry revenue. While in retail, the top five retailers represent just 19.9% of industry revenue, according to the above mentioned report.
Analyst Take: This week Amazon shared the findings of this study as it sought to continue its market communications on its hiring and contributions to delivering customer needs and creating jobs during a pivotal moment in time. As I’ve closely followed and tracked much of the public sentiment around Amazon, there continues to be conflicting opinions that vacillate between a warm admiration for the company and a marked disdain for its significant stature and tendency to succeed in the markets in which it competes.
I believe it is important to have a data driven view of industry and markets. Especially when it pertains to sentiment around a company’s ‘domination’ in its space. With significant implications for successful businesses seen as dominant in their respective markets, it is important to discern dominance and success along with pointing out healthy markets that are functioning correctly with enough diversity to minimize any type of monopoly.
Amazon, and its contributions to the retail space serve as a great example of where the lines between success and dominance can become blurred. Amazon has seen a strong trajectory in the retail business, and of course, in the sub-category of e-commerce, it has seen even greater growth. However, the research, which was supported by Amazon, showed the overall success of companies competing in the multi-channel market space to be gaining momentum at a strong pace, which was important to note–Amazon, despite its tremendous growth throughout COVID-19 (and before) is still a long ways from having a dominant market share. A critical distinction.
The research pointed to a few competitor growth rates on a QoQ basis over the same period last year and also highlighted how much other “Big Retailers” have benefitted amidst the global pandemic.
- Best Buy saw an increase in Digital Transactions of 242%
- Target saw online sales grow by 195% while in store also grew 11.5%
- Walmart saw digital growth of 97% with triple digit growth for its marketplace
- Shopify grew its gross merchandise revenue by 119% in the last quarter.
Final thoughts: The retail space globally has more than 80 companies that generate over $1 Billion USD in revenue annually. While one billion versus Amazon’s recent run rate of $80-90 Billion per quarter may have significant contrast, the moral is there are a significant number of large retailers with multi-channel operations that can and do compete with Amazon for market share.
Amazon has done a lot of things very well. Beyond e-commerce, its AWS business, for instance, has been a massive profit creator and diversification play for the company. Amazon has also been clever in its growth, focused on future-proofing its business and workforce all the while being sensitive to important ESG issues from its move to Electric Delivery Vehicles to a keen focus on diversity and culture.
I feel a bit like a broken record when I say this, but Amazon has been a beacon of stability during these uncertain times. And while it is a big company with areas to improve, it’s contributions shouldn’t constantly be down-played or criticized. Instead, it is important to recognize the company still faces stiff competition and that competition should serve as a conduit to greater innovation across retail, tech and everywhere else Amazon participates.
Futurum Research provides industry research and analysis. These columns are for educational purposes only and should not be considered in any way investment advice.
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The original version of this article was first published on Futurum Research.
Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise. From Big Data to IoT to Cloud Computing, Newman makes the connections between business, people and tech that are required for companies to benefit most from their technology projects, which leads to his ideas regularly being cited in CIO.Com, CIO Review and hundreds of other sites across the world. A 5x Best Selling Author including his most recent “Building Dragons: Digital Transformation in the Experience Economy,” Daniel is also a Forbes, Entrepreneur and Huffington Post Contributor. MBA and Graduate Adjunct Professor, Daniel Newman is a Chicago Native and his speaking takes him around the world each year as he shares his vision of the role technology will play in our future.