Most consumers don’t write home—or write on the internet—about receiving phenomenal customer service. But boy they sure do if they’ve had a bad one! Were the products, services or personnel unsatisfactory? If that’s the case, consumers get talking (or typing), and fast. Negative reviews can appear anywhere online, popping up on social media and in general search results. One bad …
Cloud collaboration and the future of ad hoc real-time communication
With new technologies and solutions arriving at our doorstep more frequently, there has been a seismic shift in the way we communicate as individuals, businesses, governments, and societies. Today, much of our business communication is built upon the foundation of scheduled meetings and calls. However, we are always connected via text, social, and mobile. When it comes to business, improving …
Why Video Collaboration Is Key to Building Smarter Workforces
Given the current trend of taking office spaces from the physical to the virtual realm, working together from diverse locations across the world is not at all uncommon. This has changed the way we collaborate and the way we co-work. However, while we often no longer consider physical presence as an important factor when it comes to attending a meeting …