In the last few years, the desire to see programs, services, and investments that make a difference in the environment and the world are becoming an increasingly larger part of the CX conversation–especially for large global brands.
Social, Cloud, The Beatles and the Millennial CEO
It’s like the Beatles arriving in America all over again. A culture shift is upon us. The winds are changing, the boomers are aging, and the reigns of start-ups, small businesses and enterprises are slowly but surely being turned over to the Millennials. Much like when John, Paul, George and Ringo touched down in New York in 1964, there was some resistance at first, but …