I was in New York City this past week and eating most every meal out made me think about how prime the restaurant is for disruption, and also how slowly it’s moving toward adopting technology to make the dining experience a better one for customers. With digital channel sales predicted to make up some 30 percent of all restaurant transactions …
Wendy’s Introduces Self-Serve Robots into the Fast Food Experience
In tech news that’s interesting to me, Wendy’s recently announced the intention to roll out the robots—or, in this case, 1,000 self-ordering kiosks—in high volume locations during the course of 2017. Even more interesting, David Trim, the company’s Chief Information Officer, reports that the company expects to see a return on investment in robot tech within two years or less …