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Twilio Q1 2022 Revenue Jumps 48% to $875.4M as the Customer Engagement Platform Vendor Also Grows Active Customer Accounts to 268K, Up 14% from 2021

In Technology News by Daniel Newman and Todd R. WeissLeave a Comment

Futurum analysts Daniel Newman and Todd R. Weiss examine Twilio’s Q1 2022 earnings, which saw revenue jump by 48% to $875.4M as the customer engagement platform vendor also boosted its active customer accounts to 268K, up 14% from 2021, in a fierce and crowded marketplace.

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Customer Experience Fuels Today’s Retail [Report]

In Business and Leadership by Shelly KramerLeave a Comment

There was a time when retailing was a relatively straightforward process. Open a store, stock the shelves, advertise, and sell. In today’s rapidly evolving retail landscape, however, the digitally-immersed consumer has different expectations and there’s no question that customer experience fuels today’s retail. Consumers no longer just shop in stores, and they no longer just want to shop online. What …

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Gamification, Not Just for Employees but Customers Too! 

In Technology by Daniel Newman1 Comment

Pokémon GO was annoyingly addictive. (I speak from experience.) But even more than that, it was marketing at its best. The game got Pikachu back on the maps of children and adults alike—literally—and is estimated to have earned $500 million in just 60 days. If gamification can do that for a child’s card game, imagine what it could do for …