If there’s one thing we can all agree on in the age of digital transformation, it’s this: there is so much data available about our customers.
AI and CRM: Will Customer Management Get Easier?
If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI with their CRM platforms to improve customer management and how software companies are creating solutions to meet the needs of their customers.
Voice Technology and CRM: A New Partnership?
Voice technology is about to become a big component to powering CRM with companies like Salesforce and Microsoft betting on the impact of voice technology, AI and chatbots for CRM.