The News: ServiceNow released the Now Platform® San Diego upgrade this week. The enhanced release features an updated interface and new hyperautomation capabilities to help organizations improve productivity, increase the use of automation, and drive innovation. Read the announcement from ServiceNow’s blog.
Analyst Take: ServiceNow has been on a mission to change the way people work and the San Diego release of the Now Platform is another step toward that goal. The update focuses on creating platform experiences to help users work smarter. And when organizations are facing a critical talent shortage, equipping employees with technology that will improve productivity and autonomy is a no-brainer. The focus on enhancing its platform with RPA features is evidence that ServiceNow understands the problems that its customers are facing and it appears as though the Now Platform San Diego release delivers on all fronts.
Perhaps most impressive in the latest release is the focus on hyperautomation. Employees are often stuck doing repetitive, mundane tasks which can hamper innovation and other processes. Automation Edge, a unified approach to hyperautomation, combines ServiceNow’s API-based Integration Hub with the new RPA Hub.
The low code integration hub makes it possible for users to connect systems with APIs. The RPA Hub is a centralized command center where employees can create, deploy, and manage bots to execute repetitive tasks across the applications that have been connected.
Automation Engine will eliminate the disconnected systems and clunky automations to streamline operations. As a result, employees will be able to focus on higher value tasks and improve their overall productivity — a win-win and something we’re increasingly seeing more vendors in the space focus on.
The Now Platform San Diego release features several other updates, including an improved platform experience that the company is referring to as the Next Experience, and 20 new workspaces that are designed to meet unique needs for departments across the enterprise. Workspaces include:
I’m impressed by the new features that ServiceNow has packed into its already impressive Now Platform. You can see details from each new workspace in the full fact sheet.
I think that ServiceNow, with the Now Platform San Diego release, is well positioned to benefit from the increased demand across organizations of all sizes for workplace automation technology. With limited employees, streamlined processes and improved workflows will benefit every enterprise, which is why the future for ServiceNow is very bright.
Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
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The original version of this article was first published on Futurum Research.
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