There’s one thing that we all know for sure—not all shoppers are alike. Thanks to big data, we now have a better idea about what shoppers like and what they don’t. Millennials, for instance, have some very strong tendencies in how they use the Web and mobile while researching and shopping, and also around what triggers them to make purchases. …
Workplace Gamification: The Service Companies Need from Their MSP
All work and no play makes Jack a dull boy. Well, not anymore. Gamification is the hot new trend many organizations are using to increase the level of employee engagement in the workplace. For the uninitiated, gamification means introducing game-thinking in non-game environments. In the case of workplace gamification, common elements—like competition, rewards, and storytelling—are “borrowed” from traditional games and …
Defining the NEW Customer Journey #Cloudtalk Sponsored by @SAP
Hosts Brian Fanzo & Daniel Newman discuss a wide range of topics ranging around the future of work, cloud computing and technologies impact on today’s digital business. The month of September is being dedicated to “Customer Experience & the Customer Journey” (See today’s questions below). Follow hashtag #CloudTalk on twitter to join the conversation! #Cloudtalk Tweets This event is sponsored …
The Booming Digital Signage Industry
This post is sponsored by Samsung Business. All thoughts and opinions are my own. In this fast-paced tech world, there are so many different images competing for customer’s attention that it’s often hard to know what might work best for you and your business. One thing to put at the top of your list, however, is digital signage, which is rapidly …
Is BYOD Compliance an Opportunity for MSPs?
Love it or hate it, if you’re the boss you’re pretty much stuck with the reality of the bring your own device (BYOD) workplace. You can pretend it isn’t an issue—or ban personal devices and believe that employees will follow along—but trust me, mobile is such a force that keeping your network and data away from staffers’ personal devices is …
Will Digital Healthcare Technology Kill the Independent Physician?
Modern healthcare is at a tipping point. The use of technology in our health sector, backed up by incentives to implement digital solutions, is increasing rapidly—driven not only by a need to improve efficiency and outcomes—but also to reduce costs. Pressure is mounting on physicians and medical facilities to join the digital revolution. Just like in other industries, this new …
Will CMOs Be Making The Tech Purchasing Decisions Soon
Today, most tech purchase decisions are still being made in the CIO/CTO suite. There is nothing new about that. With certain initiatives being handed down from leadership, buying and implementation has always been done in the tech department. However, as the debate around CIO-CMO fusion continues, and as data-centric and customer-centric businesses seek to work faster, issues like shadow IT, …
Finding the Happy Medium Between BYOD and Shadow IT
Portable electronic devices are everywhere. Growing in number and types over the past decade, smartphones, tablets, and everything in between make up the daily devices we use to stay in touch and up to date. With more and more companies adopting BYOD (bring your own device) policies, shadow IT isn’t really in the shadows anymore. Shadow IT is now being perceived …
The Role of Technology in Employee Advocacy
There is no question about it, with the mainstreaming of social media and mobile technology, your employees are more highly connected than ever. Add the recent workplace trends of BYOD and remote working, and we have blurred the lines between work and leisure. We now experience almost zero transition between professional and personal lives — almost around the clock. This …
3 Ways To Gain Employee Engagement in Technology Adoption
Today, organizations of all sizes are experiencing a digital transformation. Irrespective of the industry or sector, the majority of businesses are implementing technology to better serve their customers and drive more revenue. During the transition, it is very common to hear these companies gripe –“We’ve spent an obscene amount of money on that tool, but people are still not using …