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Searching for AI Algorithms’ Hidden Biases

In Technology by Daniel NewmanLeave a Comment

Last year, Microsoft launched a chatbot, powered by artificial intelligence, on Twitter as a fun social experiment to see how the bot interacted in the social media sphere. Within 24 hours, the bot had started spewing racist and inflammatory tweets—all learned from those interacting with it.

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Challenges and Solutions for B2B Omni-Channel Engagement

In Technology by Shelly KramerLeave a Comment

Customer expectations for the B2B buying experience have changed dramatically in recent years. The internet, social media channels, and connected, savvy customers mean that the way B2B prospects find, research, and ultimately buy products and services has evolved. Consumers expect brands to offer an ecommerce experience, moreover, they expect that ecommerce experience to be efficient, effective, and seamless. Sound like …

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Building Trust in Digital Systems

In Technology by Daniel NewmanLeave a Comment

Trust is integral in any relationship, whether personal or professional. Organizations would not be able to move forward without trust. When new changes are implemented, businesses require constant cooperation for evaluation. Trust holds an enterprise together throughout implementation processes and ensures everyone is on the same page regardless changes made within an organization. From dealing with complex challenges to everyday …