The future of customer experience is (or should be) on every brand’s mind, as connecting with and forming meaningful relationships with consumers has never been more important, or more difficult. That’s why the news around Pandora’s interactive voice ad launch is a big deal. While we are at the nascent stages of interactive voice technology, the possibilities are incredibly exciting and can provide a whole new dimension to the brand-customer relationship, with big benefits to both.
How to Stop Remote Workers From Disengaging
The number of remote workers in America has shot up 115% in the past decade. What is the #1 reason they quit? They feel lonely and disengaged. Here are some tips to help stop remote workers from disengaging.
How Do You Find an LMS That Nails Extended Enterprise Learning?
What’s the best way to find an LMS that truly fits your extended enterprise learning needs? Walk through a real-world case with Independent Analyst John Leh.
Innovative LMS Features: Real or Hype?
Wonder if your organization is missing out on innovative LMS features? Maybe it’s time for a hype factor reality check from Learning Tech Analyst John Leh!
Benefits of Automating Your Service Desk
Your IT dept can be easily overloaded by requests. Let’s take a look at a few benefits of automating your service desk.
Automation, Analytics, & the Future of Business Tech
Data analytics and the ability to automate almost anything have been two of the biggest changes to business tech. Here’s how their impact has been felt so far.
Unintended Benefit of Automation: Happier Employees
Automation has been changing business for a few years now, so let’s take a look at the unintended benefit of automation: Happier employees.
Amazon’s Upskill 2025 Initiative: What Does This Do for the Future of Work
Amazon recently announced that it would invest $700 million to upskill 100,000 of its own employees, in all areas of the company, in all skill levels. Will this initiative work?
How AI Will Transform Customer Service?
AI’s ability, both present and future, to transform customer service in business is nothing short of extraordinary.
Alphabet’s Smart City Project Set To Help The Environment, But Leaves Questions On Data Usage
The Alphabet smart city project in Toronto is poised to move forward with a lot of good intention, but still with some looming questions around the use of data. Exploring the project, how it will help the environment and what will happen to all of the data?