I was recently honored to be one of the thought leaders interviewed for SAP’s “Focusing Forward with IOT” report. Along with the other technology leaders included in the study, I believe the Internet of Things (IoT) holds huge potential for society, especially when it comes to customer experience (CX). The fact that the IoT can help businesses gain so much …
Top Digital Transformation Trends in Automotive
I’m continuing my series looking at digital transformation trends in various industries. Previous focus has been on trends in sectors such as healthcare, retail, finances, and media and entertainment. Today, I’ll discuss how digital transformation has revolutionized the automotive industry. By 2020, growing digitalization and advancements in technology will have increased the automotive industry investments to $82 billion. The automotive …
IT Roadmap for the Future
As new IT technology gets introduced in the workplace, it’s likely what worked last year won’t work in the next five years. It might sound cliché, but the only constant in the world of IT is change. While this continuous evolution cannot always be predictable, there are certain ways for CIOs to plan to help IT professionals achieve their goals …
Businesses Adopting Drone Technology
Not too long ago, drones were merely a novelty—a cool toy for the wealthy, an easy way to take aerial photos, or perhaps even a clandestine way to spy on your neighbor. Fast forward just a few years, and the business case for drone technology has made itself very clear. In fact, you’d be hard-pressed to find a business that …
Does Your CIO Have a Vision for the Future?
I’ve talked a lot about the importance of culture in building and sustaining successful organizations, especially in the digital age. With employees facing so much change—from software and tech changes to org structure and service offerings—companies need strong leadership to guide their employees through the ever-present transitions. But where—or better yet, who—should that vision come from? That’s one of the most hotly contested …
Strengthening Your User Experience Strategy
When companies like Amazon are investing 100 times more in user experience (UX) than they are in advertising, it’s time to pay attention. With the rise of mobility, UX has become perhaps the most important element of business strategy, and the top predictor of success in the digital economy. It no longer matters how good your idea or product is …
Digital Transformation and the Everyday Employee Experience
This post is sponsored by Microsoft Office, but all views and opinions are my own. No matter how much technology is likely to grow and change in the next few years, there is one thing that will surely stick around: the importance of user experience (UX). I talk a lot about UX and customer experience (CX) as drivers of the digital …
Is It Time to Update Your Legacy Systems?
Because today’s consumers are more demanding and have higher expectations than ever before, businesses of all sizes must deliver a high-quality, seamless customer experience if they hope to stay competitive. It can be a cumbersome task, though, especially because of the way technology is constantly (and sometimes immediately) changing. That’s why it’s so important for companies to tend to their …
Capitalizing on Real-Time Data Streaming
In the business world, there’s nothing more frustrating than putting all your efforts—and resources—into implementing a data-backed decision, only to find that in the time it took to analyze the data, a new trend had already emerged. In the fast-paced world of digital transformation, that’s an increasingly common phenomenon—which is why real-time data streaming is such an important development. How …
Communication Changes in the Digital Transformation
Usually, when we think of digital transformation, we think of the cool technologies—artificial intelligence, big data, machine learning—that help our businesses run faster and smoother. But those technologies do more than enhance our productivity. They also change how we communicate—with our fellow employees and with our customers. It would be easy to chalk all the communications changes up to “mobility”—the …