Here’s why you should keep using video for internal communications, and how you can successfully keep employees engaged through video in the near future.
Using Video to Improve Customer Service Interactions
Most consumers don’t write home—or write on the internet—about receiving phenomenal customer service. But boy they sure do if they’ve had a bad one! Were the products, services or personnel unsatisfactory? If that’s the case, consumers get talking (or typing), and fast. Negative reviews can appear anywhere online, popping up on social media and in general search results. One bad …