There’s a right way to think about RPA. If you are looking at eliminating people or cutting costs with RPA, you’re doing it wrong.
Automation 101: Identifying What You Should Automate
I recently wrote a piece on Forbes about the realities of automation in digital transformation. Namely—I discussed the fact that many companies have recognized that despite its miracle-worker status, automation isn’t as “easy” as we may have originally thought. For instance, automation requires tremendous coordination throughout the enterprise for companies to recognize the fullest and deepest benefits. At an age …
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