It’s impossible to talk about digital transformation without also discussing agility. At Converge, we’ve spent a lot of time studying the importance of agility in ensuring survival in the new digital landscape. In fact, I’d say it’s one of the best indicators of success in today’s business world. But for many companies, the concept of improving workplace agility is still …
Empowering Your Employees to Deliver Customer Experience?
What does it mean to “empower employees” and why is it so important to delivering customer experience? Why should organizations go beyond enabling and equipping their employees, but also take the steps necessary to empower their employees to deliver on the promise of customer experience? It is because our employees are on the front lines when it comes to delivering …