The News: Slack shares rose about 2 percent in extended trading on Wednesday after the developer of the popular work messaging app reported better-than-expected quarterly results. The stock bounced around, dropping as much as 6 percent at one point, on concern about future losses.
Here are the key numbers for the fiscal third quarter:
- Earnings: Loss of 2 cents a share, compared with an average estimated loss of 8 cents, according to Refinitiv.
- Revenue: $168.7 million, compared with an average estimate of $156 million, according to Refinitiv.
Sales in the quarter, which ended Oct. 31, climbed 60 percent from $105.6 million a year earlier. Slack continues to grow at a rapid clip by selling its messaging service to businesses of all sizes, particularly to large companies. The company said it now has 821 customers paying more than $100,000 in annual recurring revenue, up from 720 in the second quarter. Read the news story on CNBC
Analyst Take: After what boiled down to a dismal Q2, the company recovered on both a QoQ and YoY basis with revenue and earnings both exceeding what the street had expected. I look at this as a good start since the company had been pretty disappointing since its direct listing.
Adding 101 large customers exceeding $100,000 was a solid QoQ number, but small in the world of enterprise software. It will be important to watch the growth of this number to show the company is gaining high revenue customers at a consistent clip as Slack seeks to turn the corner on consistent profitability.
Comments on Microsoft and Success Winning O365 Customers
CEO Stewart Butterfield pointed to the company having significant success >70 percent of its “Large Customers” coming from companies that are also Microsoft Office 365 users. While this can certainly be interpreted as an encouraging data point, I am troubled by the comment given the small number of large customers that Slack currently touts.
If “Large Customer” is defined by the 821 over $100,000 USD annually, then that 70 percent reflects about 600 companies. That is out of 60,000,000 Office 365 users (>1,000,000 companies), which is still a small portion of its 1.2 billion users of Office.
I see the 70 percent being more reflective of a targeted sales effort than any trend of Office 365 users choosing Slack of Teams. We would need to see a lot more correlating data and continued customer acquisition from the O365 enterprise customers. Otherwise, I feel this data is pretty misleading.
Overall Impressions on Earnings
Slack had a bounce back quarter in terms of revenue and earnings and the company should be encouraged by these results.
Having said that, the company still doesn’t make a profit and comes across a bit disingenuous to suggest that its winning a lot of Office 365 customers from Microsoft.
As far as I see it, Microsoft is in its early days of pushing the envelope on Microsoft Teams and as it does, it will apply more pressure to Slack to satisfy investors.
Futurum Research provides industry research and analysis. These columns are for educational purposes only and should not be considered in any way investment advice.
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The original version of this article was first published on Futurum Research.
Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise. From Big Data to IoT to Cloud Computing, Newman makes the connections between business, people and tech that are required for companies to benefit most from their technology projects, which leads to his ideas regularly being cited in CIO.Com, CIO Review and hundreds of other sites across the world. A 5x Best Selling Author including his most recent “Building Dragons: Digital Transformation in the Experience Economy,” Daniel is also a Forbes, Entrepreneur and Huffington Post Contributor. MBA and Graduate Adjunct Professor, Daniel Newman is a Chicago Native and his speaking takes him around the world each year as he shares his vision of the role technology will play in our future.