Nowadays, consumers want seamless 24/7 connectivity—anything less just won’t do. That’s why this coming year, we’ll be seeing the automotive industry focusing more on connected automobiles—enhanced driver experiences—and lots of other things that have very little to do with—well—cars. Indeed, some would say the car industry is changing drastically—moving beyond automation to a new kind of digitized factory that produces …
Top 7 Digital Transformation Trends in High Tech Industries for 2019
So—what exactly is the difference between overall trends in digital transformation and digital transformation trends in high tech industries? Believe it or not, there is a difference—a big one. And it comes down to the solution being offered—vs. the technology being used to provide it. In other words, high tech is not the chatbot; it’s the natural language processing and …
The Ins and Outs of Digital Experience Management
A week ago, I ordered a product online using Walmart’s web-to-store functionality. The web site indicated there were only five of these products left in inventory—so rather than rushing to a store that carried it, I figured I’d click “buy” and pick it up at my earliest convenience. It seems like a great service, right? Except, when I went to …
Top 7 Digital Transformation Trends in Financial Services for 2019
If you’re wondering if we’ll see a financial shake-up in 2019, the answer is yes—at least when it comes to digital transformation. We will see big changes this coming year, especially for the banking giants, many of which have operated with a legacy-era brick-and-mortar mindset for hundreds of years. The truth is, consumers now have so many options when it …
Top 6 Digital Transformation Trends in Healthcare for 2019
Remember the days where you would schedule a doctor’s appointment only to get there and wait for a couple of hours? If you had any tests done, it would take days to get results back and often you’d have to go back to the office and wait all over again? Thankfully that’s a bygone era. Driven by the need for …
Top 7 Digital Transformation Trends in Legal for 2019
Last year we took a look at the top digital transformation trends in several industries. This year, we’re revisiting those trends to find out: Have things changed? Stayed the same? Any major unexpected disruptions? In law, as in many other industries, the results are a mixed bag. As we noted in last year’s piece, the legal industry has been fairly …
Top 4 Digital Transformation Trends in Retail for 2019
Perhaps no other industry is as impacted by customer demand as retail. Today’s customers want immediate, easy, 24/7 shopping experiences—and they want it yesterday. Last year, we made some projections about what we’d see in retail in 2018. Some of those panned out big time (mobile shopping, e-Commerce, data collection) while others lagged behind (VR headsets still haven’t quite caught …
Breaking Down the 6 Pillars of Digital Transformation from the CEO’s Perspective
One of the hot digital transformation trends for 2019 is the CEO taking the reins. But what does that really look like in today’s business marketplace? It’s one thing to task someone with a job. It’s another thing altogether to make sure they are prepared for it. Most CEOs are probably still saddled with questions like, “Where do I fit …
Top 4 Digital Transformation Trends in Media and Entertainment for 2019
During a recent hotel stay, I flipped on the television and found one of my kids’ favorite movies. It was about halfway through, so they asked me to start it over. It never occurred to them: TV doesn’t work that way. In fact, for Gen Z, the concept of “missing” part of a movie is absurd. They grew up in …
6 Digital Transformation Mistakes to Avoid
If you’ve been following my work in recent years, you know I’m a big believer in digital transformation. The companies that fail to adapt and evolve to meet the needs of today’s digital consumers and marketplace are quickly falling to the wayside. I’ve said it before and I’ll say it again, digital transformation is no longer an option—it’s a necessity. …