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The Problem With IT Service Desk Automation Isn’t the Technology — Why Service is a Critical Offering

In Technology News by Shelly KramerLeave a Comment

Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation. Here’s a look at the evolution of IT service management, what to look for in an ITSM solution, and why it’s critical to look beyond the technology itself. But only if you want your implementations to succeed.