Improving customer satisfaction is a key goal for businesses at all time. Discover the technology that CIOs and CMOs can introduce to help employees improve satisfaction.
IoT and AI: Improving Customer Satisfaction
True—the Internet of Things (IoT) and artificial intelligence (AI) hold huge promise in helping us better engage and satisfy our customers. But that promise still depends heavily on our ability to process and act on the data we’re gathering in a way that is meaningful and positive for our customer base. Research shows that within a few years, 89 percent …