Defining the NEW Customer Journey #Cloudtalk Sponsored by @SAP

Hosts Brian Fanzo & Daniel Newman discuss a wide range of topics ranging around the future of work, cloud computing and technologies impact on today’s digital business. The month of September is being dedicated to “Customer Experience & the Customer Journey” (See today’s questions below). Follow hashtag #CloudTalk on twitter to join the conversation! #Cloudtalk Tweets

This event is sponsored by SAP & PivotPoint.IO.  Download SAP’s Blueprint for Digital Marketing Success Toolkit – Download the InfoBriefs now. Subscribe to the LIVE event here: https://blab.im/brian-fanzo-new-customer-journey-cloudtalk-sponsored-by-sap QUESTIONS: Q1. What about the customer journey has changed the most over the last 5 years? #Cloudtalk Q2. Most companies focus on the customer journey pre-sale, What other factors must be considered? #Cloudtalk Q3. What can we learn from our kids, that will allow us to understand today’s customers better? #Cloudtalk Q4. What impact does technology have on the loyalty programs & referral marketing of the future? #Cloudtalk Q5. How has SaaS impacted the customer support strategies for brands? #Cloudtalk Q6. What new technology or disruptions should brands be looking at to improve the customer experience? #Cloudtalk Miss last weeks show you can watch the entire episode here: