Futurum’s Shelly Kramer covers Zendesk maximizing machine learning to improve the features of its platforms with customer sentiment and intent functionality with its newly launched Intelligent Triage and Smart Assist.
Kyndryl Expands Offerings with Kyndryl Bridge, a Platform Designed to Help Customers Accelerate their Digital Transformation Journeys
Futurum analysts Shelly Kramer and Steven Dickens provide their take on Kyndryl Bridge, announced by IT services behemoth Kyndryl and designed to help customers accelerate digital transformation and digital modernization journeys. Kyndryl Bridge is the company’s innovative approach to simplifying IT service delivery and harnessing the power of automation. What’s ahead for Kyndryl and their customers will be exciting to watch play out.
Microsoft Digital Contact Center Platform: A New Solution for Better Customer Care
The recently announced Microsoft Digital Contact Center Platform is a new solution designed to improve customer care. Futurum’s principal analyst Daniel Newman breaks down its capabilities and what we can expect over the next few quarters.
HPE Discover 2022 News: HPE Deepens Relationships with Red Hat and SUSE
Futurum senior analyst Steven Dickens provides his take on the announcements coming out of HPE Discover about the deepening relationships with Red Hat and SUSE.
Kyndryl and Microsoft Cloud Partner to Jointly Serve Enterprise Customers in First Deal Out of the Gate Post IBM Spinoff
Futurum lead analyst Shelly Kramer shares thoughts on the recently announced global strategic alliance between Kyndryl and Microsoft Cloud. While it’s an impressive way to come out of the gate for Kyndryl immediately post IBM spinoff, more importantly, this strategic partnership is centered on both companies serving enterprise customers and facilitating the building and deployment of both cloud solutions, as well as addressing the need for augmented IT expertise at the enterprise level.
Microsoft’s Expanded NEC Relationship Showcases Azure’s Global Appeal
Microsoft and NEC have established a new multi-year strategic alliance, that synthesizes Azure, Microsoft 365, NEC’s IT and network portfolio resources, including 5G assets, and both companies AI and IoT capabilities to power customer digital transformation missions across the public and private realms. Futurum’s Ron Westfall assesses why the expanded partnership enhances Microsoft Azure’s competitive prospects across the operator and enterprise realms, coming on the heels of winning AT&T’s 5G mobile business, and how both companies are better positioned to drive organization-wide digital transformation on a vertical-specific basis.
Exploring The State Of Customer Data Platforms
According to a new “State of the CDP” report from Treasure Data, CDPs are becoming a valuable member of the marketing team, but integration and adoption continue to present challenges as companies seek to better understand customers and deliver more personalized experiences.
Segment’s New Report Shows Strong Growth of Customer Data Platforms
Segment released its 2021 CDP report focusing on the momentum and growth of CDP as companies look to do more with their customer data.
If Intel Lost Apple As A Customer, It Would Be Good News
Intel would be better off without Apple’s CPU chip business. Even in just a year, we’ll look back on this and say it actually was good for Intel, much like its 5G modem exit last year has proven to be.
HPE Reveals Its Plan to Support Customers in the Wake of COVID-19
HPE CEO Antonio Neri published an update on the company’s website outlining its plans to continue supporting its customers in the wake of COVID-19. A dive into the strategy and why it is important for HPE as the company moves beyond this pandemic.